FAQS

Where are you based?

We are based on the outskirts of Birmingham’s world renowned Jewellery Quarter. We are a stone’s throw away from Birmingham City Centre making us easily accessed from all parts of the country. We are in close proximity to both Snow Hill station as well as Grand Central, including a tram line that runs from Grand Central through the Jewellery Quarter. This makes it easy if you wish to come into the workshop to see us and have a look around where the work is carried out.


What is your returns policy?

Earrings are non-returnable due to health and safety concerns. All other purchases are able to be returned within a 14 day period. All items must not be damaged or returns will not be accepted. Return post will be down to the customer’s responsibility.


How can I share my feedback regarding the service you have provided?

We have many active social networking pages. We are on Facebook, Instagram, Twitter as well as an eBay site that you are also able to purchase from.


What kind of services do you offer?

A list of our full services can be found here, on our products and services page.


How can I contact you?

Our contact details are as followed.

PHONE- 0121 688 8808

EMAIL- sales@jewelleryservices.com

Or you can get in contact for the contact us page via this link. Please just fill in the form as required and we will aim to get back to you as quickly as possible.


I want more information about a product.

Great! Please do not hesitate to get in contact if you require more information regarding any specific item or with any other enquiry you may have. We have a dedicated team ready to assist you with any questions you may have.


What payments do you accept?

You are able to pay via paypal or with your debit or credit card via our secure website.


I have seen a ring I like but you don’t have my size…

We offer a free resizing, within a certain amount of sizes, on all rings purchased within the 14 day return policy. After the fourteen days are up or if you require a ring to be resized more than a couple of sizes there will be an extra charge. Please do not hesitate to contact us for further details regarding our resizing service.


Different carat/metals…

If you see an item you like in a certain metal it is very likely that they will also be available in other metals i.e. 9ct, 18ct, silver and even platinum and palladium. If you make a note of the reference number and call us or email us and we will be able to tell you if that specific item is available in your preferred metal.


Can I cancel my item?

If your item has yet to be dispatched than you will be able to cancel your order. If your item has already been dispatched than you will have to return it on your own accord.

 

 If you have a question that is not answered within this page please contact us via the above details.